Monday, April 09, 2012

New Case Study about Training Evaluation

New Hire Scorecards at Discover Financial Services, recently published in Training Magazine online and co-written by my student Alexis Belair and I, describes how Discover Financial Services (the Discover card people) developed a series of scorecards, reports that visually report the progress of their new hire training programs.   

Written with the close cooperation of Jon Kaplan, a training director at Discover, and Doug Anderson, manager of this project, this case study not only describes the report, but also describes the challenges, costs, and development resources needed to prepare these reports.  

Read the entire case at

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