Monday, October 15, 2012

Informal Learning Insight of the Week: Osmosis Is Not On-the-Job Training

In a recent column in the New York Times, entrepreneur Paul Downs admits that he failed to train people:

“At that moment, output was much more important than training. I was putting a lot of pressure on my cadre of experienced workers to get jobs out the door — and at the same time dumping a crew of inexperienced warm bodies on them.

“I told the old heads to train the new people, but I didn’t relieve anyone of their production responsibilities. And I didn’t put a single person in charge of training. “

Later, he admits:

“Frankly, I was stupid, and I was setting up all of us for failure.”

Yes—even on-the-job training needs some level of oversight. 
Tip:  See Chapter 4 of Informal Learning Basics for some guidance on how to avoid this trap.

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