..most books on writing and instructional design emphasize the importance of knowing your learners — not on the use of that knowledge in the choice of sentences and phrases to avoid offending them...
Check out my new article on avoiding assumptions in writing in Learning Solutions Magazine at http://www.learningsolutionsmag.com/articles/833/avoid-making-assumptions-that-backfire?utm_campaign=lsmag&utm_medium=email&utm_source=lsm-news
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