Here's a couple of new publications:
- Qualitative Research in Technical Communication, edited by my friends and colleagues, Jamie Conklin and George Hayhoe, was just published. The book contains a mix of methodology and actual studies. One of the studies featured is my study of the design of museum exhibits. To order a copy, visit http://www.amazon.com/Qualitative-Research-Technical-Communication-Conklin/dp/0415876362
- Developing the Business Case for a Major e-Learning Courseware or Infrastructure Project, was just published in the e-learning Guild's Learning Solutions magazine. It includes a template for creating a business case. To read the article, visit http://lnkd.in/Z9GdsH
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