tag:blogger.com,1999:blog-12696907.post8884078363821352133..comments2023-04-30T03:53:28.405-07:00Comments on Critical Reflections by Saul Carliner: The Freefall and Trainers and Technical CommunicatorsSaul Carlinerhttp://www.blogger.com/profile/01513103628489253928noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-12696907.post-28201902718324158592009-06-03T07:17:32.441-07:002009-06-03T07:17:32.441-07:00Thanks for sharing, Saul.
I am hearing similar &...Thanks for sharing, Saul. <br /><br />I am hearing similar "buzz" around user-generated content. It can be extremely valuable addition to a company's knowledgebase. <br /><br />However, with my Tech Writing students, I try to impress upon them the legal framework that documentation must comply with. Is a company willing to expose themselves to the landmines of anonymous, non-vetted product or service advice? In an era when customer retention is as vital to the corporate balance sheet as market penetration, reputation and service level are not insignificant business drivers.<br /><br />When the discussion moves from the ideal to the concrete, decision-makers become more compelled to engage a professional to fulfill a company's obligation to not only produce words but to ensure that the advice they are providing their customers is both defensible and representative of their risk management comfort level.Anonymoushttps://www.blogger.com/profile/00348761245532307259noreply@blogger.com